Item return policy

1. If the product purchased on nachrela.ge is delivered in violation of the delivery deadline specified on the website, the user is entitled to refuse to receive it and to report this to the courier.

2. Otherwise, within 3 calendar days after receiving the product, users have the right to request its return in one of the following cases: the product does not match the order; The product is delivered in a damaged condition;

3. In case of returning the product, we, according to the user's choice, will provide you with a new product instead of the defective product, or we will return the amount of money paid for such product, no later than 10 working days after registering the request for return;

4. nachrela.ge reserves the right to refuse to return the amount paid for the product if:

The return request is set 3 days after receiving the product; the product was used; An unscrupulous action on the part of the user is detected.

The return request must be sent via e-mail to info@nachrela.ge, which must include the product to be returned:

1. the order date;

2. receiving the order;

2. The reason for the return.

3. We may be requested to send a picture of the product to be returned electronically.